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Looking for good extra source of income can be achieved through Mystery shopping activity. The companies engaged in selling of their products or services are making choice of this mode, with the objective of bringing about improvement in their customer care service. It involves making payment to persons taking up mystery shopping assignment, who are required to submission of their feedback report in respect of the way the staff employed by them is behaving with the customers. Based on such feedbacks the companies are in a position to bring in improvement of service as well as making changes in their operative system for better service to the customers.
Following are the common nature of assignments the mystery shopper is supposed to perform:
At the restaurant in the category of Fast Food Chain:
While performing the mystery shopper task one is required to do evaluation of 3 or more branches in to be completed within a week. Things to be observed are of the nature of speed in the service, quality of the food served etc.
Posing as a New Depositor at a Commercial Bank Branch:
This kind of task handled by the mystery shopper required opening of new customer saving account or ATM account pretending that this is for the first time you are passing through this process. The Bank has a ready to ask questions list which are to be put to the teller and observe the answers given. All this is carried out verbally without referring to the list questions and the answers given need to be memorized, because the answers can not be written down which shall defeat the very purpose of mystery shopper going to the bank branch. Afterwards the memory is recalled for making the mystery shopper report.
Mystery Shopper Posing as a Buyer at Car Dealership Facility:
The Mystery Shopper shall be pretending as a customer for purchasing and shall behave exactly as a car buyer acts in the process of buying the car at the showroom. A ready to ask list of questions is provided by the company for putting up to the salesman and make a mental not of the answers given by the salesman, which are to be recorded in the report.
With the objective of carrying out the mystery shopper job perfectly following characteristics need to be possessed:
Good Observer:
More than having the ability to act as a real customer, keen observation is a desired characteristic of mystery shopper. The observation needs to be regarding cleanliness of the setup and well organized staff performing their routines,
Holding good Memory:
Good memory is basic requirement of the mystery shopper because memorizing of the answers given by staff in relation to the queries put up is to be reported correctly.
Acting with perfection:
The mystery shopper’s success depends on acting in a convincing manner while performing the assignment. By acting in most natural manner the staffs who are at work shall continue working without an element of suspicion about the mystery shopper. The report submitted shall be having high degree of accuracy.
Such kind of freelancing shall be very satisfying, in case there is interest in reviewing of the products and services at shops and showrooms.
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